Enterprise Subscriptions Pricing

FOR OEM PRICING

If your company is a software vendor, technology vendor or a SaaS provider and you are interested in using Infobright as part of your application or service, Contact us for price information or by email at oem@infobright.com.

END USER PRICING

Infobright Enterprise Subscriptions are annual subscriptions priced on a per terabyte basis (amount of raw data). Each plan includes a license for the latest version of Infobright Enterprise Edition, product updates during the subscription period, documentation, and a defined level of technical support. Pricing is based on the number of terabytes and the length of the agreement desired.

To get a price quote, contact Infobright sales: Contact us or call                                        Americas: 1 312-924-1695  EMEA: +353 (0)87 743 7107 APAC: +1 416 596 2483 x 225

Silver Gold Platinum
Entitlements      
Software      
Infobright Enterprise Edition Includes 1 production server. Includes 1 production and 1 test server. Includes 1 production and 1 test server.
Quarterly Service Packs Yes Yes Yes
Distributed Load Processor with Hadoop connector Separately priced Separately priced Separately priced
Other Products & Services      
Connectors, Scripts, etc. Yes Yes Yes
Online Training- Screencasts and CBT Yes Yes Yes
Onsite Training At daily rate 10% Discount 20% Discount
Problem Resolution Support      
Hours of Service 9 am – 5 pm ET North America: 8 am – 6 pm ET
Europe: 8 am – 6 pm CET
7 x 24 x 365
Web Based Case Management Yes Yes Yes
Response Time SLA Sev 1: 4 hour response
Sev 2: 8 hour response
Sev 3: 1 business day
Sev 4: 3 business days
Sev 1: 2 hour response
Sev 2: 6 hour response
Sev 3: 1 business day
Sev 4: 3 business days
Sev 1: 1 hour response
Sev 2: 4 hour response
Sev 3: 1 business day
Sev 4: 3 business days
# of Named Support Users 1 3 5
Phone Access No Yes during hours of service Yes 7x24x365
HelpDesk Support Access Yes Yes Yes
Customer Forum Access Yes Yes Yes
New Release and Update Notifications Yes Yes Yes
Release Support Policy Current release plus 1 back Current release plus 2 prior releases Current release plus 2 prior releases
Sev 1 Hot Fix Build No Yes Yes
Sev 2 Hot Fix Build No No Yes
Remote Troubleshooting No Yes Yes
Self Service Support      
Knowledge Base Access Yes Yes Yes
Customer Forum Access Yes Yes Yes
Consultative Services      
Health Check Service No Yes Yes
Query Review, Schema Review At daily rate 10% Discount 20% Discount
Performance Optimization At daily rate 10% Discount 20% Discount
Customer Code Reviews – APIs, UDF Server Extensions, Stored Procedures, Triggers & Functions At daily rate 10% Discount 20% Discount
Warranties & Indemnification      
Product Warranties Yes Yes Yes
Indemnification 1X annual subscription 2X annual subscription 4X annual subscription
Product Roadmap Input      
Product Roundtable No 1x per year 1x per year
1-1 Customer Input Session No No Yes

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