Infobright Enterprise Subscriptions are annual subscriptions priced on a per terabyte basis (amount of raw data). Each plan includes a license for the latest version of Infobright Enterprise Edition, product updates during the subscription period, documentation, and a defined level of technical support.

End User pricing is shown in the chart below. If your company is a software vendor or SaaS provider and you are interested in using Infobright as part of your application or service, contact us for OEM price information.

To order one of the subscription plans below, go to the Infobright store.

  Silver Gold Platinum
Annual Pricing/TB Multi-year discounts are available $15,950 $18,950 $21,950
Software      
Infobright Enterprise Edition Yes Yes Yes
Quarterly Service Packs Yes Yes Yes
Add-On Products & Services      
Connectors, Scripts, etc. Yes Yes Yes
Online Training- Screencasts and CBT Yes Yes Yes
Onsite Training At daily rate 10% Discount 20% Discount
Problem Resolution Support      
Hours of Service 9 am - 5 pm EST 8 am - 6 pm EST for North America
8 am - 6 pm CET for Europe
7 x 24 x 365
Web Based Case Management Yes Yes Yes
Response Time SLA Sev 1: 4 hour response
Sev 2: 8 hour response
Sev 3: 1 business day
Sev 4: 3 business days
Sev 1: 2 hour response
Sev 2: 6 hour response
Sev 3: 1 business day
Sev 4: 3 business days
Sev 1: 1 hour response
Sev 2: 4 hour response
Sev 3: 1 business day
Sev 4: 3 business days
# of Named Support Users 1 3 5
Phone Access No Yes during hours of service Yes 7x24x365
HelpDesk Support Access Yes Yes Yes
Customer Forum Access Yes Yes Yes
New Release and Update Notifications Yes Yes Yes
Release Support Policy Current release plus 1 back Current release plus 2 prior releases Current release plus 2 prior releases
Remote Troubleshooting No Yes Yes
Self Service Support      
Knowledge Base Access Yes Yes Yes
Customer Forum Access Yes Yes Yes
Consultative Services      
Health Check Service No Yes Yes
Query Review, Schema Review At daily rate 10% Discount 20% Discount
Performance Optimization At daily rate 10% Discount 20% Discount
Customer Code Reviews - APIs, UDF Server Extensions, Stored Procedures, Triggers & Functions At daily rate 10% Discount 20% Discount
Warranties & Indemnification      
Product Warranties Yes Yes Yes
Indemnification 1X annual subscription 2X annual subscription 4X annual subscription
Product Roadmap Input      
Product Roundtable No 1x per year 1x per year
1-1 Customer Input Session No No Yes

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