CEO Blog: Welcome. Come inside!

As we push forward here at Infobright, we are striving to be more and more open and accessible in our operation. You should be seeing signs of that already. Our goal is to de-mystify what we bring to the market, both from a community standpoint as well as as with our Enterprise Edition. I have noticed a number of companies over the years who do this well, and even more who make doing business with them a struggle.

In our quest to be more open, we are doing things like our Youtube channel, where we will be posting everything from short whiteboard discussions to quick demos to video blogs. It’s already up and running, so please check it out at http://www.youtube.com/user/InfobrightDB. Soon we will also have “Infobright Radio” established as a podcast, exploring various topics in the database and analytics space. We are close to launching an educational webinar series aimed at the Infobright community to make coming up to speed with Infobright as easy as possible. Later this year, we plan to bring forward a series of sample applications that we will make available on the community website so you get get up and running quickly as you experiment with new applications. And last, we plan to evaluate the trial programs and procedure for evaluating our Enterprise Edition offering to ensure it’s easy and straightforward.

Good products are often limited by not-so-good companies. It takes more than just a product to help your business. It takes a company behind the product that is easy to work with, friendly, knowledgeable, and committed to helping you succeed. My observations of other companies suggest that the ones that do that well are both more fun and more prosperous. This observation is not rocket science, but rather basic common sense that may seem all too uncommon.

The last key to all this is listening. We want to hear from you. What are we doing that helps you succeed? Where can we be doing a better job? We are launching a customer advisory council with some of the Enterprise customers and our Community users to collaborate on everything from our roadmap to our overall processes in place to support you. We think you know more about what you need than we do, so we ask, and then ask some more.

Our report card then becomes our success. Are we gaining ground with new customers? Is revenue growing? Are we seeing repeat customers? Are we seeing a growth in resellers and ISV/OEM relationships embedding Infobright in their offerings? Are we seeing growth in the community? The answer to every one of these questions is, at this point, yes. We are very grateful for that. And to that end, we think the best way to sustain that is to continue to challenge ourselves to do better, hence our push for a greater level of accessibility and interaction.

I hope you like the things we are doing. I encourage you to check them out. And I absolutely welcome the feedback.

All the best;

Don