CEO Blog: Customers, Prospects, Partners, and the Turkey

I spend a great deal of time with our customers. I love hearing their stories of how they use Infobright. Not only does it often intrigue me, but it helps inform the direction of the company. Yesterday I attended the Infobright Customer Advisory Council meeting for precisely that reason. I spend a good amount of time with our new prospects. I love that as well. When with prospects, I usually am hearing about their intentions with us. More and more they are around utilization of Infobright for storing and analyzing machine-generated data. Since this is my favorite topic, I always welcome this conversation. I usually am asked about how we are doing as a company. Since that is an increasingly positive story, I enjoy that all the more. Ask away.

I also really like spending time with our partners, especially those solution providers who embed Infobright in their offerings. This is the fastest growing part of our business. These are customer meetings on steroids, as the discussions generally shine a light on their customer outreach, which is sometimes unbelievable but always helpful and welcomed. And sometimes I have the hard and candid conversations about areas where we need to improve. There will always, always be those areas. All vendors have them, though some either do not admit this or are legitimately in denial. I wish to be neither. While I do love the positive feedback, and I especially love the great anecdotes that provide depth and color to specific use cases I would otherwise miss, what I welcome with open arms is the chance to continually improve.
 
I think it's important to leverage all the good and positive results you have, but that must always be done in the context of looking at all aspects of the business with an eye to ongoing improvement. For me there is no substitute for a large amount of interaction with customers, prospects, and partners to gain that perspective. That brings me to the turkey. Thanksgiving is a time to, well, be thankful.
 
I am. I have a great deal to be thankful for. A good family. Good friends. A good job, that keeps getting better, in no small way due to good customers, prospects, and partners.
 
Now it's time for the turkey. Happy Thanksgiving.

Regards,

Don